Recently at work, we in IT were puzzled when a fellow employee called to report that the iTunes Store would not load on iTunes for computers on our network. The problem occurred only on our network and was not Mac or Windows specific.

Fiddler came to the rescue. Fiddler is a freeware tool that logs and allows you to inspect all HTTP traffic between your computer and the network (and thus Internet). I first heard about it at a conference when learning how to debug Ajax applications. It was especially useful when doing so with IE since there was no Firebug for IE (ahem, this is before the days of Firebug Lite and other such tools). I never really looked at it closely because, well, why do that when you could use Firebug and Firefox?

Well, it came in handy for this problem. The HTTP traffic between iTunes and the iTunes Store is less apparent since it is behind Apple’s veil of the iTunes interface. Fiddler revealed the exact domain names and in fact full URLs that were being requested, as well as the returned results. It was immediately apparent that our Barracuda Web Filter was blocking the request, so iTunes just reported that it could not connect to the iTunes Store. When we white-listed the requested domain, everything began functioning fine.

Everything had been working fine with iTunes in the past. But Barracuda updates its black list automatically. So when Barracuda apparently added certain iTunes Store domain names into its black list, namely phobos.apple.com, our hardware eventually updated its lists and began blocking iTunes Store traffic on our network.

Lesson #1: Beware the pitfalls of subscription services like Barracuda’s. They have their benefits, but they certainly can catch you unawares. Lesson #2: Use Fiddler. It is great for a lot more than web development debugging. It’s a convenient early stage network debugging tool. Lesson #3: Don’t discount the supposed dross at conferences that you think doesn’t apply to you. Perhaps years after you hear about something, you might finally come to have a need for it.

You’ll get display server issues if you try to install Ubuntu v7.10 in Parallels. But the Parallels Tools CD does have drivers to fix those problems. This blog post, Ubuntu 7.10 Install Guide, helps you get past the display server issues long enough to get the OS installed, and then gives instructions on how to get the Parallels Tools installed.

It worked great. Instructions were very clear and the process was mildly simple.

Over the next few weeks, I am going to review a handful of web content management systems for the community college where I work, and I will be blogging my reviews here in a series called “CMS Roundup“. This review will cover mainly ColdFusion solutions, since that is my love and specialty, but a few non-CF packages may sneak their way into the mix.

Scale. I will be reviewing open source, entry level, and mid-market packages, which places the price range from free to $150,000. Enterprise-level solutions in the $200,000 to 7-digit numbers will not be considered because they are ridiculously out of our price range.

Weighted features. There are some features that I will be particularly interested in. The system has to be very easy for a non-technical user to understand. The developer should be able to set up various templates and security for different site areas. The marketing department should be able to enforce page approval and workflow to ensure the accuracy, consistency, and propriety of the content. Easy integration with existing external applications should be simple as well. These are just some of the features that will be considered; the strengths and weaknesses specific to each CMS will be reviewed as well. And I’m sure I’ll get a feeling for more desirable features as I progress through the reviews.

The players. My list of CMS’s for consideration is a fluid one, so please make recommendations while I’m in the middle of this process. The open source ColdFusion players are FarCry, Gerobase, and Katapult; commercial ColdFusion players are CommonSpot, ShadoCMS, HotBanana, and Savvy. I’ll look at a couple non-CF contenders, like Estrada and CrownPeak in the commercial space and Plone, Joomla, and Drupal in the open source space.

Likely, this journey will end with a summary of strengths and weaknesses of all CMS’s, including winners in each category, and of course, the name of the CMS that ultimately earned a new customer.

The game is afoot.

I discovered the Easy Envelopes widget over at Apple Gazette This widget makes it really easy to print an envelope without having to open Word or some similar app, and without having to worry about formatting. It’s literally faster than scribbling it out by hand, which is half of the point for me; the other half is satisfying my OCD by having nice, clean print.

It autopopulates the return address by looking up your “Me” record in the OS X address book. You may then fill in the destination address by searching for a contact or by manually typing in an address. Very well thought out.

The widget did a great job at getting over typical problem areas, like printer and paper size. Overall, this widget is definitely Ambrosia calibre. And it’s free!